Requirements

• Google Cloud - Basic knowledge of Google Cloud
• Automation Scripts - Should be sound at writing automation scripts wherever needed.
• CI/CD - Very good understanding of CI/CD concepts.
• GitHub - GitHub actions knowledge is preferable.
• Security and data - should be able to identify network and data security issues and fix the same.
• Kubernetes - should be able to deploy and manage micro services in different environments.
• Basic understanding of GKE is a big plus.
• Knowledge of release management like nightly build, alpha/beta etc.
• Knowledge of GIT is a must.
• Good knowledge of Docker.
• Concept of GitOps is good to have.

Requirements

• Google Cloud - Strong knowledge of Google Cloud.
• Automation Scripts - Should be good at writing automation scripts wherever needed.
• CI/CD - Very good understanding of CI/CD concepts.
• GitHub - GitHub Actions knowledge is needed.
• Security and data - should be able to identify network and data security issues and fix the same.
• Cloud Networking - should be well aware of subjects, such as VPC and peering.
• Kubernetes - should be able to deploy and manage micro services in different environments.
• Basic understanding of GKE is a big plus.
• Knowledge of release management like nightly build, alpha/beta etc.
• Knowledge of GIT is a must.
• Strong knowledge of Docker.
• Proven knowledge of GitOps is a big plus.
• Strong knowledge of GCP/Public Cloud
• Developing Cognitive Dashboards such as Azure

Other Skills:

• Strong relationship building, influencing and consultation skills.
• Ability to establish and maintain positive work relationships with peers, management, key stakeholders and clients.
• Ability to lead structured meetings and deliver messages to management.
• Strong analytical problem solving, priority setting, facilitation, and collaboration skills.
• Demonstrated ability to effectively communicate ideas and lead through influence to accomplish challenging goals and objectives.
• Excellent understanding of document control, update processes and tools.
• Excellent verbal and written communication skills.

Requirements

• Google Cloud - Strong knowledge of Google Cloud.
• Automation Scripts - Should be good at writing automation scripts wherever needed.
• CI/CD – Building CI/CD strategies.
• GitHub - GitHub management.
• Security and data - should be able to identify network and data security issues and fix the same.
• Cloud Networking - should be well aware of subjects, such as VPC and peering.
• Kubernetes - should be able to deploy and manage micro services in different environments.
• Strong understanding of GKE.
• Strong Knowledge of release management like nightly build, alpha/beta etc.
• Proven knowledge of GIT is a must.
• Concept of GitOps is a must.
• Strong knowledge on Compliance, Architecture Design
• Container Management
• Experience in Architecture and design
• Experience in Build Automation
• Experience in Cluster Management
• Experience in Compliance Management
• Building DR strategies
• Strong knowledge of GCP/Public Cloud
• Strong knowledge of Infrastructure as Code (IaC)

Other Skills:

• Strong relationship building, influencing and consultation skills.
• Ability to establish and maintain positive work relationships with peers, management, key stakeholders and clients.
• Excellent people management skills.
• Ability to lead structured meetings and deliver messages to the management.
• Strong analytical problem solving, priority setting, facilitation, and collaboration skills.
• Demonstrated ability to effectively communicate ideas and lead through influence to accomplish challenging goals & objectives.
• Excellent understanding of document control, update processes and tools.
• Excellent communication skills both verbal and written.
• Excellent people management skills.

Requirements

• Strong knowledge and hands-on experience in Angular 9+, JQuery, Bootstrap, Html 5, and CSS3.
• Experience in modern JavaScript MV-VM/MVC frameworks (Angular )
• Demonstrated experience consuming RESTful web services.
• Deep knowledge of AngularJS practices and commonly used modules based on extensive work experience.
• Creating self-contained, reusable and testable modules and components. Ensuring a clear dependency chain pertaining to the app logic as well as file system.
• Extensive knowledge of CSS and JS methods for providing visual effects and keeping the frame rate above 30 fps at all times.
• Thorough understanding of the responsibilities of the platform, database, API, caching layer, proxies, and other web services used in the system.
• Validating user actions on the client side and providing responsive feedback. Writing non-blocking codes and resorting to advanced techniques such as multi-threading whenever needed.
• Creating custom, general use modules and components which extend the elements and modules of core AngularJS.

Requirements

• Strong knowledge and hands-on experience in Angular 9+, Angular ngrx, API integration, JQuery, Bootstrap, Html 5, and CSS3.
• Experience in modern JavaScript MV-VM/MVC frameworks (Angular, JQuery, NodeJS/Version 2.0 ) Experience in version control tools.
• Demonstrated experience consuming RESTful web services.
• Deep knowledge of AngularJS practices and commonly used modules based on extensive work experience.
• Creating self-contained, reusable and testable modules and components. Ensuring a clear dependency chain pertaining to the app logic as well as file system.
• Extensive knowledge of CSS and JS methods for providing visual effects and keeping the frame rate above 30 fps at all times.
• Thorough understanding of the responsibilities of the platform, database, caching layer, proxies, and other web services used in the system.
• Validating user actions on the client side and providing responsive feedback. Writing non-blocking codes and resorting to advanced techniques such as multi-threading whenever needed.
• Creating custom, general use modules and components which extend the elements and modules of core AngularJS.

Other Skills:

• Strong relationship building, influencing and consultation skills.
• Strong analytical ability
• Ability to establish and maintain positive work relationships with peers, management, key stakeholders and clients.
• Excellent people management skills.
• Ability to lead structured meetings and deliver messages to the management.
• Strong analytical problem solving, priority setting, facilitation, and collaboration skills.
• Excellent understanding of document control, update processes and tools.
• Excellent communication skills both verbal and written.

Requirements

• Strong knowledge and hands-on experience in Angular 9+, Angular ngrx, API integration, JQuery, Bootstrap, Html 5, and CSS3.
• Experience in modern JavaScript MV-VM/MVC frameworks (Angular, JQuery, NodeJS/Version 2.0 )
• Experience in version control tools.
• Demonstrated experience consuming RESTful web services.
• Deep knowledge of AngularJS practices and commonly used modules based on extensive work experience.
• Creating self-contained, reusable and testable modules and components. Ensuring a clear dependency chain pertaining to the app logic as well as file system.
• Extensive knowledge of CSS and JS methods for providing visual effects and keeping the frame rate above 30 fps at all times.
• Thorough understanding of the responsibilities of the platform, database, API, caching layer, proxies, and other web services used in the system.
• Validating user actions on the client side and providing responsive feedback. Writing non-blocking codes and resorting to advanced techniques such as multi-threading whenever needed.
• Creating custom, general use modules and components which extend the elements and modules of core AngularJS.
• Proven experience in system design.
• CI/CD – Building CI/CD strategies.
• Proven experience in performance tuning.

Other Skills:

• Strong relationship building, influencing and consultation skills.
• Strong analytical ability
• Ability to establish and maintain positive work relationships with peers, management, key stakeholders and clients.
• Excellent people management skills.
• Ability to lead structured meetings and deliver messages to the management.
• Strong analytical problem solving, priority setting, facilitation, and collaboration skills.
• Excellent understanding of document control, update processes and tools.
• Excellent communication skills both verbal and written.
• Excellent people management skills.

Requirements

• Good concept of mobile computing.
• App development experience in Android and/or iOS.
• Having Flutter experience is highly recommended but not an absolute need.
• Knowledge of dart and programming languages is a plus.

Nice to have

• Good debugging sense.
• Open source contribution.
• Hacker mindset.
• Functional programming mindset.
• Break a system and rebuild it confidently.

Requirements

• Should be a pro in mobile computing.
• Mobile performance tuning.
• App development experience in Android and/or iOS.
• Having Flutter experience is a plus.
• Knowledge of dart and programming language is a must.
• Strong knowledge of API integration.
• Strong knowledge of version control tools.

Must have

• Good debugging sense.
• Open source contribution.
• Hacker mindset.
• Functional programming mindset.
• Break a system and rebuild it confidently.
• Strong analytical ability.

Other Skills

• Strong relationship building, influencing and consultation skills.
• Ability to establish and maintain positive work relationships with peers, management, key stakeholders and clients.
• Excellent people management skills.
• Ability to lead structured meetings and deliver messages to the management.
• Strong analytical problem solving, priority setting, facilitation, and collaboration skills.
• Excellent understanding of document control, update processes and tools.
• Excellent communication skills both verbal and written.

Requirements

• Should be an ace in mobile computing.
• Mobile performance tuning.
• App development experience in Android and/or iOS.
• Proven Flutter experience is a must.
• Knowledge of dart and programming language is a must.
• Strong knowledge of API integration.
• Strong knowledge of version control tools.
• Strong knowledge of mobile app architecture and design.

Must have

• Good debugging sense.
• Open source contribution.
• Hacker mindset.
• Functional programming mindset.
• Break a system and rebuild it confidently.
• Strong analytical ability.

Other Skills

• Strong relationship building, influencing and consultation skills.
• Ability to establish and maintain positive work relationships with peers, management, key stakeholders and clients.
• Excellent people management skills.
• Ability to lead structured meetings and deliver messages to the management.
• Strong analytical problem solving, priority setting, facilitation, and collaboration skills.
• Excellent understanding of document control, update processes and tools.
• Excellent communication skills both verbal and written.

Requirements

• Hands on development experience.
• Knowledge of JVM.
• Knowledge of any programming language.

Other Skills

• Java 11, Spring Framework (boot, web, data, cloud stream, security)
• Kafka, Redis, PostgreSql and MongoDb.
• Data Structure.

Requirements

• Strong analytical ability.
• Module lead experience.
• Hands on development experience.

Desired technical skills:

• Algorithm & Data Structure, Java 11, Spring Framework (boot, web, data, cloud stream, security, eureka)
• Kafka, NodeJs, Elasticsearch, Redis, PostgreSql, MongoDb, Cassandra, Zookeeper, Transaction management.
• Good knowledge of Microservices.
• Strong knowledge of Message Bus.
• Strong knowledge of Cloud Computing.
• Strong knowledge of version control tools.
• Strong knowledge of database.

Other Skills:

• Strong relationship building, influencing and consultation skills.
• Ability to establish and maintain positive work relationships with peers, management, key stakeholders and clients.
• Excellent people management skills.
• Ability to lead structured meetings and deliver messages to the management.
• Strong analytical problem solving, priority setting, facilitation, and collaboration skills.
• Excellent understanding of document control, update processes and tools.
• Excellent communication skills both verbal and written.

Requirements

• Technical lead experience.
• Hands on development experience.
• Contributed in Architectural designs.
• Strong analytical ability.

Desired technical skills :

• Algorithm, Data Structure, Java 11, Spring Framework (boot, web, data, cloud stream, security, eureka, cloud gateway).
• Strong knowledge of Message Bus.
• Strong Knowledge of Kafka, Akka Streams, Kafka-Connect, Debezium, Elasticsearch, Redis, Apache Ignite, PostgreSql, MongoDb, Cassandra, Netty, Camunda, CoreNLP/OpenNLP, Zookeeper, distributed transaction management.
• Strong knowledge of micro services.
• Strong knowledge of database.
• Knowledge of transaction orchestration.
• Strong knowledge of cloud computing, GCP, Python, NodeJs etc.
• Proven experience in system design.

Other skills :

• Strong relationship building, influencing and consultation skills.
• Ability to establish and maintain positive work relationships with peers, management, key stakeholders and clients.
• Excellent people management skills.
• Ability to lead structured meetings and deliver messages to the management.
• Strong analytical problem solving, priority setting, facilitation, and collaboration skills.
• Demonstrated ability to effectively communicate ideas and lead through influence to accomplish challenging goals & objectives.
• Excellent understanding of document control, update processes and tools.
• Excellent communication skills both verbal and written.
• Good people management skills.

Responsibilities

• Create and incorporate a digital marketing strategy to drive awareness, traffic, leads and conversions.
• Devise a PPC, affiliate, and performance marketing strategy, and lead the in-house teams for management of all Digital Media (Paid Social, Display, Programmatic, & Video), database marketing (primarily email, push notification & SMS).
• Create, maintain, and optimize PPC campaigns, ad-copies, landing pages, A/B testing.
• Develop a robust performance reporting framework, analytics, and ROI tracking for our mobile app and digital channels to optimize and improve our marketing investments.
• Design thinking – Strong sense of design aesthetics.
• SEO, SEM and social media analysis.

Requirements

• MBA in Marketing or any other related field with a minimum of 2 years of experience in performance marketing, with experience of leading a team.
• Experience in marketing automation tools like Intercom, Web Engage & Clevertap.
• Good understanding of PPC, programmatic, social and affiliate-based marketing with proven results
• Strong data-driven orientation and analytical mind-set with a focus on ROI.
• Comfortable working in a fast-paced environment.

Responsibilities

• Create and incorporate a digital marketing strategy to drive awareness, traffic, leads and conversions.
• Devise a PPC, affiliate, and performance marketing strategy, and lead the in-house teams for management of all Digital Media (Paid Social, Display, Programmatic, & Video), database marketing (primarily email, push notification & SMS).
• Ensure generation of website & app traffic/searches with multi-channel & testing approach.
• Setting up attribution models and multi-channel tracking.
• Create, maintain, and optimize PPC campaigns, ad-copies, landing pages, A/B testing, budgeting.
• Develop a robust performance reporting framework, analytics, and ROI tracking for our mobile app and digital channels to optimize and improve our marketing investments.
• Coordinating with the content creation team.
• Design thinking – Strong sense of design aesthetics.
• Strong knowledge of SEO and SEM.
• Social media analysis and building marketing strategies.
• Email marketing.
• Building campaign strategies.
• Market Research analysis.
• User sentiment analysis.

Requirements

• MBA in Marketing or any other related field with a minimum of 3 years of experience in performance marketing, with experience of leading a team.
• Experience in marketing automation tools like Intercom, Web Engage & Clevertap.
• Good understanding of PPC, programmatic, social and affiliate-based marketing with proven results.
• Strong data-driven orientation and analytical mind-set with a focus on ROI.
• Comfortable working in a fast-paced environment.

Other Skills

• Strong relationship building, influencing and consultation skills.
• Ability to establish and maintain positive work relationships with peers, management, key stakeholders and clients.
• Excellent people management skills.
• Ability to lead structured meetings and deliver messages to the management.
• Strong analytical problem solving, priority setting, facilitation, and collaboration skills.
• Excellent understanding of document control, update processes and tools.
• Excellent communication skills both verbal and written.

Job Description

• Gather user requirements, design graphical elements, and build navigation components.
• Turn our software into an easy-to-use product for our users.
• Create both functional and appealing features that address our users’ needs.

Responsibilities

• Gather and evaluate user requirements in collaboration with product managers and engineers.
• Illustrate design ideas using storyboards, process flows, and sitemaps.
• Design graphical user interface elements, like menus, tabs, and widgets.
• Build page navigation buttons and search fields.
• Develop UI mockups and prototypes that clearly illustrate how sites/apps function and look like.
• Create original graphic designs (e.g. images, sketches, and tables).
• Prepare and present rough drafts to internal teams and key stakeholders.
• Identify and troubleshoot UX problems (e.g. responsiveness).
• Adhere to style standards on fonts, colours, and images.

Proficiency in

Adobe Photoshop, Adobe Illustrator, Figma, Web Design, Wire framing, UI/UX Design, HTML, CSS

Responsibilities

• Gather and evaluate user requirements in collaboration with product managers and engineers.
• Illustrate design ideas using storyboards, process flows, and sitemaps.
• Design graphics user interfaces elements, like menus, tabs, and widgets.
• Build page navigation buttons and search fields.
• Develop UI mockups and prototypes that clearly illustrate how sites/apps function and look like.
• Create original graphic designs (e.g. images, sketches, and tables).
• Prepare and present rough drafts to internal teams and key stakeholders.
• Identify and troubleshoot UX problems (e.g. responsiveness).
• Conduct layout adjustments based on user feedback.
• Adhere to style standards on fonts, colours, and images.

Requirements

• Proven work experience as a UI/UX Designer or similar role.
• Portfolio of design projects.
• Knowledge of wireframe tools (e.g. Wireframe.cc and InVision, figma, adobe XD etc.)
• Up-to-date knowledge of design software like Adobe Illustrator and Photoshop.
• Team spirit; strong communication skills to collaborate with various stakeholders.
• Good time-management and team management skills.
• Degree/diploma/certificates on Human-Computer Interaction or similar will be a Plus.

Proficiency in

Adobe Photoshop, Adobe Illustrator, Figma, JavaScript, Web Design, Wire framing, GUI, UI/UX Design, HTML- 5 CSS3, Boostrap, AngularJS and Mobile UI

Job Description

• UI/UX Designer responsibilities include gathering user requirements, designing graphic elements, and building navigation components.
• We are looking for a Senior UI/UX designer to turn our software into easy-to-use products for our users.
• Ultimately, you’ll create both functional and appealing features that address our users’ needs and help us grow.

Responsibilities

• Gather and evaluate user requirements in collaboration with product managers, engineers, and business.
• Illustrate design ideas using storyboards, process flows, and sitemaps.
• Design graphics user interfaces elements, like menus, tabs, and widgets.
• Build page navigation buttons and search fields.
• Develop UI mockups and prototypes that clearly illustrate how sites/apps function and look like.
• Create original graphic designs (e.g. images, sketches, and tables).
• Prepare and present rough drafts to internal teams and key stakeholders.
• Identify and troubleshoot UX problems (e.g. responsiveness).
• Conduct layout adjustments based on user feedback.
• Adhere to style standards on fonts, colours, and images.

Requirements

• Proven work experience as a UI/UX Designer or similar role.
• Portfolio of design projects.
• Knowledge of wireframe tools (e.g. Wireframe.cc and InVision, figma, adobe XD etc.)
• Up-to-date knowledge of design software like Adobe Illustrator and Photoshop.
• Team spirit; strong communication skills to collaborate with various stakeholders.
• Good time-management and team management skills.
• Degree/diploma/certificates on Human-Computer Interaction or similar is a must.

Other Skills

• Strong relationship building, influencing and consultation skills.
• Ability to establish and maintain positive work relationships with peers, management, key stakeholders and clients.
• Excellent people management skills.
• Ability to lead structured meetings and deliver messages to the management.
• Strong analytical problem solving, priority setting, facilitation, and collaboration skills.
• Excellent understanding of document control, update processes and tools.
• Excellent communication skills both verbal and written.

Proficiency in

Adobe Photoshop, Adobe Illustrator, Figma, JavaScript, Web Design, Wire framing, GUI, UI/UX Design, HTML- 5 CSS 3, Boostrap, AngularJS and Mobile UI, concept design, information architecture.

Requirements

• Monitoring the overall security of the system.
• Scripting full-blown programming language statements.
• Fixing the existing threats and security issues.
• Detailed knowledge of intrusion detection systems and firewalls.
• Testing and checking the system for weaknesses in software and hardware.
• Maintaining firewalls, virtual private networks, web protocols, and email security.
• Monitoring and fixing virus and threat detection systems.
• Investigating intrusion and hacking incidents, collecting incident responses, and carrying out forensic investigations.
• Knowledge of cloud network security.
• Developing tracking documents to note system vulnerabilities.
• Reporting the security analysis and monitoring findings.
• Informing about the security incidents proactively.
• Excellent communication skills both verbal and written.

Requirements

• Identifying, monitoring, and defining the requirements of the overall security of the system.
• Scripting full-blown programming language statements.
• Creating different ways to solve the existing threats and security issues.
• Building compliance management programs.
• Configuring and implementing intrusion detection systems and firewalls.
• Testing and checking the system for weaknesses in software and hardware.
• Maintaining firewalls, virtual private networks, web protocols, and email security.
• Creating virus and threat detection systems.
• Configuring and installing security infrastructure devices.
• Investigating intrusion and hacking incidents, collecting incident responses, and carrying out forensic investigations.
• Determining latest technologies and processes that improve the overall security of the system.
• Knowledge of cloud network security.
• Using industry-standard analysis criteria to test the security level of the firm.
• Developing tracking documents to note system vulnerabilities.
• Reporting the security analysis and monitoring findings.
• Supervising the configuration and installation of new software and hardware.
• Implementing regulatory systems in accordance with IT security.
• Informing the company about the security incidents proactively.
• Modifying the technical, legal, and regulatory aspects of the system security.
• Defining and maintaining security policies.
• Occasionally replacing the security system protocols and architecture.
• Maintaining switches and servers.
• Security Scanning- scanning the security of a website, web-based program, network, or file system.

Other Skills:

• Strong relationship building, influencing and consultation skills.
• Ability to establish and maintain positive work relationships with peers, management, key stakeholders and clients.
• Excellent people management skills.
• Ability to lead structured meetings and deliver messages to the management.
• Strong analytical problem solving, priority setting, facilitation, and collaboration skills.
• Demonstrated ability to effectively communicate ideas and lead through influence to accomplish challenging goals & objectives.
• Excellent understanding of document control, update processes and tools.
• Excellent communication skills both verbal and written.

Requirements

• Building intrusion prevention strategies.
• Identifying, monitoring, and defining the requirements of the overall security of the system.
• Creating different ways to solve the existing threats and security issues.
• Configuring and implementing intrusion detection systems and firewalls.
• Testing and checking the system for weaknesses in software and hardware.
• Maintaining firewalls, virtual private networks, web protocols, and email security.
• Creating virus and threat detection systems.
• Building compliance management programs.
• Platform Security Management.
• Experience in threat profiling.
• Experience in Risk Management.
• Strong knowledge of data protection regulation.
• Configuring and installing security infrastructure devices.
• Investigating intrusion and hacking incidents, collecting incident responses, and carrying out forensic investigations.
• Determining latest technologies and processes that improve the overall security of the system.
• Using industry-standard analysis criteria to test the security level of the firm.
• Developing tracking documents to note system vulnerabilities.
• Reporting the security analysis and monitoring findings.
• Supervising the configuration and installation of new software and hardware.
• Implementing regulatory systems in accordance with IT security.
• Informing the company about the security incidents proactively.
• Modifying the technical, legal, and regulatory aspects of the system security.
• Defining and maintaining security policies.
• Occasionally replacing the security system protocols and architecture.
• Maintaining switches and servers.
• Strong knowledge of payment section management.

Other Skills:

• Strong relationship building, influencing and consultation skills.
• Ability to establish and maintain positive work relationships with peers, management, key stakeholders and clients.
• Excellent people management skills.
• Ability to lead structured meetings and deliver messages to the management.
• Strong analytical problem solving, priority setting, facilitation, and collaboration skills.
• Demonstrated ability to effectively communicate ideas and lead through influence to accomplish challenging goals & objectives.
• Excellent understanding of document control, update processes and tools.
• Excellent communication skills both verbal and written.
• Excellent People Management Skills.

Requirements

• Bridging the gap between IT and business, using data analytics.
• Experience in business KPI monitoring.
• Assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders.
• Defining and documenting business requirements, and reporting them back to stakeholders.
• Budgeting and forecasting.
• Planning and monitoring.
• Variance analysis.
• Experience in stakeholder reporting.
• Market research analysis.
• Pricing analysis of customer response.
• Experience in variance analysis and management accounting.
• Excel Basics
• Strong knowledge of business analysis.

Requirements

• Bridging the gap between IT and business, using data analytics.
• Assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders.
• Engaging with business leaders and users to understand how data-driven changes to process, products, services, software and hardware can improve overall system efficiency and add value.
• Articulate ideas and balance them against what is technologically feasible, and financially and functionally reasonable.
• Creating a detailed business analysis, outlining problems, opportunities and solutions for a business.
• Experience in business KPI definition.
• Defining and documenting business requirements, and reporting them back to stakeholders.
• Budgeting and forecasting.
• Business planning and monitoring.
• Pricing analysis of customer response.
• Experience in problem outlining.
• Experience in variance analysis.
• Experience in opportunity identification.
• Experience in stakeholder reporting.

Other Skills:

• Excellent verbal and written communication skills.
• Interpersonal and consultation skills.
• Facilitation skills.
• Analytical thinking and problem solving.
• Being detail-oriented and capable of delivering a high level of accuracy.
• Organizational skills.
• Knowledge of business structure.
• Stakeholder analysis.
• Requirements engineering.
• Cost benefit analysis.
• Process modelling.
• Understanding of networks, databases and other technologies.
• Experience with Industry standard tools like Wiki, Jira, etc.
• Excellent People Management Skills.

Requirements

• Selenium with JAVA/Python, API Testing knowledge.
• Appium with driver (preferred - Flutter driver).
• Basic knowledge of any programming language.
• Knowledge of API handling.
• Automation Scripting.
• Knowledge of K6.
• Automation testing for mobile and web.
• Must be interested in learning new concepts and adapting to change.
• Knowledge of K6 and virtualization tools like Grafana is a plus.

Requirements

• Selenium with JAVA/Python, API Testing knowledge.
• Appium with driver (preferred - Flutter driver).
• Strong knowledge of any programming language.
• Strong Knowledge of API handling.
• Automation Scripting.
• Building QA strategy.
• Automation testing for mobile and web.
• Must be interested in learning new concepts and adapting to change.
• Knowledge of K6 and virtualization tools like Grafana is a must.
• Experience in stakeholder reporting.
• Strong understanding of business functions.

Other Skills:

• Strong relationship building, influencing and consultation skills.
• Ability to establish and maintain positive work relationships with peers, management, key stakeholders and clients.
• Excellent people management skills.
• Ability to lead structured meetings and deliver messages to the management.
• Strong analytical problem solving, priority setting, facilitation, and collaboration skills.
• Excellent understanding of document control, update processes and tools.
• Excellent communication skills both verbal and written.
• Excellent People Management Skills.

Skill

• Excel Macro Basics.
• Excellent written and verbal communication skills.
• Knowledge of MIS reporting.
• Cultural orientation.
• Should have worked in a call center environment.
• Understanding of human sentiment.

Job Description

• Maintain error free level of communication between the customers and the company through team and personal involvement
• Have resolutions of all the customer queries, requests and complaints.
• Maintain a connection with the agents of the call centre and their training which needs to be imparted for knowledge transfer for all channels.
• MIS reporting.
• Frame up training module for agents with canned responses knowing the entire platform of Support.
• Fully responsible for all levels of escalations.
• Mentoring and monitoring agents for optimal performance of both outbound and inbound processes.
• Contact centre agent’s performance analysis.
• QA of user interactions.
• Roster preparation.

Responsibilities

• To include the responsibility of addressing all issues through all communication channels (Calls, E-mail, Platform Chat, WhatApp and other Social Media Channels).
• Ensure the maintenance of the defined SLA of Resolution to customers across all channels.
• Maintain attrition within limited level of acceptance.
• Present the progress on weekly review to the management.
• Developing and carrying out training modules and effective training on all new and existing agents with product updates/enhancements.
• Maintain ticketing system of tasks for escalation to other departments, and thereby, for a full resolution with customer connect on closures.
• Roster and WFM distribution of agent activities for a complete daily work coverage.
• Security and risk management.
• CSat and DSat analysis.
• NPS monitoring.
• Stakeholder reporting.

Key Requirements

• Should have worked in a call centre environment for at least 5 Years.
• Must have been in the leading position in operations with satisfying KPI for at least 3 years.
• Proficient in MS-Excel and MS- PowerPoint.
• Must have knowledge about manpower rostering in shifts.

Other Skills

• Strong relationship building, influencing and consultation skills.
• Ability to establish and maintain positive work relationships with peers, management, key stakeholders and clients.
• Excellent people management skills.
• Ability to lead structured meetings and deliver messages to the management.
• Strong analytical problem solving, priority setting, facilitation, and collaboration skills.
• Excellent understanding of document control, update processes and tools.
• Excellent communication skills both verbal and written.